Frequently asked questions

I’m moving into my house today and I need cards/key for the gas/electric meters but don’t know who the supplier is?
You will need to get in touch with Transco for the gas supplier and the local distribution company for the electricity supplier. Once you have the names of the suppliers you can contact them and request cards/keys from them.

My gas meter has been capped, how do I get it turned on?
This will have been capped for safety reasons while the property was empty. Your housing office will be able to arrange the uncapping.

I want to change the way I pay my gas and electricity bills.
Contact your energy supplier and they will be able to help you make the arrangements. If you don’t know who they are, contact Transco and/or the local distributor for electricity and they will tell you who supplies your property.

I’ve just moved in and there’s a debt on the meter, what do I do?
There are a couple of ways to deal with this. You can get your supplier to come out and clear the debt. This is called a “wipe down” and could take a few days to arrange OR if it’s only a small amount, you could pay it off, making sure you get a receipt and then ask the supplier for a refund.